1 Introduction
Pillotok is a mobile-based digital communication application owned and operated by Zellora Labs LLP, hereinafter referred to as “Pillotok”, “we”, “us”, or “our”.
Zellora Labs LLP is committed to protecting the privacy and personal information of all users who access or use the Pillotok application, website, and related services.
This Privacy Policy explains how we collect, use, process, store, and protect your information when you use our services.
We recognize that privacy is important and are committed to maintaining appropriate security measures to protect user information against unauthorized access, disclosure, alteration, or misuse.
By accessing or using Pillotok, you acknowledge that you have read and understood this Privacy Policy.
2 Information We Collect
To provide our services effectively, we may collect certain information from users, including:
- Account Information: Name, age, email address, mobile number, username, and other details provided during registration.
- Profile Information: Information voluntarily added to your user profile.
- Communication Information: Information necessary to facilitate communication and interactions between users through the application.
- Payment Information: Transaction details and payment-related information when purchasing paid services.
- Technical Information: Device information, operating system, application usage data, IP address, and diagnostic information required to maintain and improve the application.
We collect only the information reasonably necessary to operate, maintain, and improve our services.
3 How We Use Your Information
The information collected may be used for the following purposes:
- To create, manage, and maintain user accounts.
- To provide and facilitate the communication services offered through Pillotok.
- To improve application functionality and user experience.
- To process payments and manage subscriptions or purchases.
- To provide customer support and respond to user inquiries.
- To send important service-related notifications and updates.
- To prevent fraudulent activities, unauthorized access, and misuse of our services.
- To comply with applicable legal and regulatory requirements.
We do not use personal information for purposes unrelated to providing or improving our services without an appropriate legal basis.
4 Data Privacy and Confidentiality
We consider user privacy a priority and take reasonable measures to protect personal information.
Access to personal information is restricted to authorized personnel and service providers who require such information to perform their respective responsibilities.
We do not sell, rent, or commercially trade users’ personal information to third parties.
Information shared voluntarily by users through the application may be accessible to the intended recipients or other participants involved in the relevant communication.
5 Data Storage and Security
Pillotok, operated by Zellora Labs LLP, implements reasonable technical and organizational security measures to safeguard user information.
These measures may include:
- Secure data storage and access controls.
- Appropriate encryption and security protocols where applicable.
- Monitoring for unauthorized access and suspicious activities.
- Regular security reviews and maintenance.
Although we take reasonable precautions to protect user information, no internet-based application or electronic storage system can guarantee absolute security. We cannot guarantee that information transmitted over the internet will always remain completely secure.
6 Sharing of Information with Third Parties
We do not sell or rent personal information to third parties. However, certain information may be shared in the following circumstances:
- Service Providers: With trusted third-party providers who support application hosting, payment processing, analytics, notifications, and technical operations.
- User-Directed Sharing: When users voluntarily share information or communicate with other users through the application.
- Legal Requirements: When disclosure is required by applicable laws, regulations, court orders, or lawful requests from government authorities.
- Security and Protection: When necessary to investigate fraud, prevent misuse, protect user safety, or safeguard our legal rights.
Third-party service providers are expected to handle information in accordance with applicable privacy and data protection requirements.
7 Communication and Promotional Messages
We may send users service-related notifications, account updates, security alerts, and other important information associated with their use of Pillotok.
Promotional messages may also be sent where permitted by applicable law.
Users may opt out of promotional communications at any time through the available communication preferences or by contacting us.
Essential service-related communications may continue where necessary for account security and service operation.
8 Payment Information
When users purchase subscriptions, digital services, or other paid features through Pillotok, certain payment-related information may be processed. This may include:
- Transaction reference numbers.
- Payment method and transaction status.
- Purchase amount and payment date.
- Billing-related information.
Payments may be processed through authorized third-party payment gateways.
9 Data Retention and Account Deletion
We retain user information only for as long as reasonably necessary to provide our services, fulfill legitimate business purposes, resolve disputes, maintain security, and comply with applicable legal requirements.
Users may request account deletion by contacting us through the details provided in this Privacy Policy.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize the associated personal information, subject to applicable legal retention requirements.
Certain transaction records or other information may need to be retained where required by law.
10 Children’s Privacy
If we become aware that personal information has been collected from an individual under 18 without the legally required consent, we will take appropriate steps to remove such information and restrict the associated account.
Parents or legal guardians who believe that a child has provided personal information to Pillotok may contact us immediately.
11 Third-Party Services and External Links
Pillotok may integrate with or contain links to third-party websites, applications, payment gateways, or services.
These third-party services operate independently and may have their own privacy policies and terms of service.
Zellora Labs LLP is not responsible for the privacy practices, security measures, or content of third-party services. Users are encouraged to review the applicable privacy policies before interacting with external services.
12 Refund Policy
Refunds for purchases made through Pillotok will be governed by the applicable refund terms and conditions communicated to users at the time of purchase.
Where a refund is approved, the amount will generally be credited to the original payment method or the eligible beneficiary account within the applicable processing period.
Refund eligibility, processing timelines, and exceptions may vary depending on the nature of the service and payment provider. For refund-related queries, users may contact our support team.
13 Digital Services and Shipping
Pillotok provides digital services through its mobile application and associated online platforms.
No physical products are shipped as part of the standard services offered through the application. Therefore, shipping and physical delivery charges are not applicable unless otherwise specifically stated.
14 Disclaimer
By using Pillotok, you acknowledge and agree that:
- The application and its services are provided on an “AS AVAILABLE” and “AS IS” basis.
- We do not guarantee uninterrupted, error-free, or completely secure operation of the application.
- Users are responsible for the information and content they voluntarily share through the application.
- We are not responsible for the independent actions, statements, or conduct of other users.
- We will take reasonable measures to maintain service availability and protect user information, but absolute security cannot be guaranteed.
15 Legal Compliance and Disclosure
Zellora Labs LLP operates Pillotok in accordance with applicable laws and regulations of India.
We may disclose user information when required to do so under applicable law, valid court orders, lawful government requests, or other legally binding obligations.
We may also take necessary action to investigate suspected fraud, unlawful activities, security threats, or violations of our Terms and Conditions.
16 Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with this Privacy Policy or the use of Pillotok shall be subject to the jurisdiction of the competent courts in Kerala, India, unless otherwise required by applicable law.
Where applicable, disputes may also be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
17 Changes to This Privacy Policy
Zellora Labs LLP reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or privacy practices.
Any significant changes will be communicated through the Pillotok application, website, or other appropriate communication channels.
The updated policy will become effective from the date specified in the revised version.
Continued use of Pillotok after the updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, subject to applicable consent requirements.
18 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, personal information, or data protection practices, please contact us:
Pillotok is a product owned and operated by Zellora Labs LLP.